Product Designer for the Product Pages, Search & Purchase Visualisation in the Klarna App.
Previously at Support experience.
As Klarna took a shift to become more shopping focused rather than just being payments my responsibility was to define the Search, Product Pages, Purchase Visualisation along with Product Managers. Tasks consisted of defining user-journey, prototyping, conducting user-tests, a/b tests and designing the end-user experience.
Prior to this I was working on the Support experience, improving how users find and receive help in the fastest way possible but still maintaining a high customer satisfaction rate while keeping the costs as low as possible for the company.